政务服务便民热线运行指南 Guidelines for government service hotline operation  ICS  03.080 CCS  A 12   中华人民共和国国家标准 GB/T 44189—2024 2024-06-2 9发布 2025-01-0 1实施     国家市场监督管理总局 国家标准化管理委员会 发 布 目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     基本原则   ······························································································   1 5     概述   ··································································································   2 6     诉求受理   ······························································································   2 7     服务响应   ······························································································   3 8     业务协同   ······························································································   3 参考文献   ··································································································   5 GB/T 44189—2024     Ⅰ